Privacy Policy

1. Introduction

21jili Casino ("21jili", "we", "us", "our") is committed to protecting the privacy and personal data of all users ("you", "Player", "User") who access or use our online gaming platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable data protection laws in the Republic of the Philippines.

By registering an account with 21jili, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use our services.

2. Personal Information We Collect

We collect various types of personal information to provide, maintain, improve, and secure our services. The categories of personal data we collect include:

2.1 Information You Provide Directly

• Account Registration Information: Full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password.
• Identity Verification Documents: Government-issued identification (passport, driver's license, national ID, PhilSys ID), proof of address (utility bills, bank statements), and selfie photographs for identity verification and Know Your Customer (KYC) compliance.
• Financial Information: Payment method details including GCash mobile number, Maya account information, bank account details (account name, account number, bank name), transaction history, deposit and withdrawal records.
• Communication Data: Records of your communications with our customer support team via live chat, email, Messenger, Viber, or phone, including chat transcripts, email correspondence, and support ticket history.
• Responsible Gaming Data: Deposit limits, loss limits, session time limits, self-exclusion requests, and other responsible gaming preferences you set.

2.2 Information Collected Automatically

When you access or use 21jili services, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID).
• Connection Information: IP address, internet service provider (ISP), geographic location (country, region, city), time zone, connection type (mobile data, WiFi).
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, click patterns, navigation paths, referral sources, date and time stamps of activities.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. See Section 8 for detailed information about cookies.

2.3 Information from Third Parties

We may receive personal information about you from third-party sources including:

• Payment Providers: Transaction verification data from GCash, Maya, banks, and other payment processors.
• Identity Verification Services: Verification results from third-party KYC and anti-fraud service providers.
• Game Providers: Gameplay data, bet history, and game results from our licensed game provider partners (Pragmatic Play, Evolution Gaming, PG Soft, Jili Games, etc.).
• Marketing Partners: If you access 21jili through an affiliate link, we may receive referral information from that affiliate partner.

3. How We Use Your Personal Information

21jili uses your personal information for the following lawful purposes:

3.1 Account Management and Service Delivery

• To create and manage your player account.
• To authenticate your identity and verify your eligibility to use our services.
• To process deposits, withdrawals, and other financial transactions.
• To provide access to casino games, sports betting, and other gaming services.
• To track gameplay, calculate winnings and losses, and maintain accurate account balances.
• To deliver customer support and respond to your inquiries and requests.

3.2 Legal and Regulatory Compliance

• To comply with Philippine gaming regulations, PAGCOR requirements, and other applicable laws.
• To verify your age and ensure compliance with 21+ age restrictions.
• To conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by law.
• To detect, prevent, and investigate fraud, money laundering, collusion, and other illegal activities.
• To respond to legal requests from law enforcement, regulators, and courts.
• To maintain records as required by gaming authorities and financial regulators.

3.3 Security and Fraud Prevention

• To protect the security and integrity of our platform and services.
• To detect and prevent unauthorized access, hacking attempts, and cyberattacks.
• To identify suspicious betting patterns, bonus abuse, and terms violations.
• To verify the authenticity of payment methods and prevent payment fraud.
• To monitor account activity for unusual or high-risk behavior.

3.4 Marketing and Communications

• To send you promotional offers, bonus announcements, and special campaigns via email, SMS, or push notifications (with your consent).
• To personalize marketing messages based on your gaming preferences and activity.
• To inform you about new games, features, and platform updates.
• To send transactional notifications about deposits, withdrawals, and account activities.
• To conduct surveys and gather feedback to improve our services.

3.5 Platform Improvement and Analytics

• To analyze user behavior and preferences to improve website functionality and user experience.
• To conduct data analytics and generate reports on platform performance and user engagement.
• To test new features, games, and services.
• To optimize website speed, stability, and mobile responsiveness.
• To identify and fix technical issues and bugs.

3.6 Responsible Gaming

• To implement and enforce responsible gaming tools including deposit limits, loss limits, and session timers.
• To process self-exclusion requests and prevent access during exclusion periods.
• To identify players showing signs of problem gambling and offer support resources.
• To comply with responsible gaming requirements under Philippine law.

4. Legal Basis for Processing Your Data

Under the Philippine Data Privacy Act, we process your personal information based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal information for specific purposes, such as marketing communications.
• Contract Performance: Processing is necessary to perform our contract with you (Terms & Conditions) and deliver the services you have requested.
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including gaming laws, AML laws, and tax laws.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and platform improvement, provided these interests do not override your fundamental rights and freedoms.

5. How We Share Your Personal Information

21jili does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our platform and delivering our services:

• Payment Processors: GCash, Maya, banks, and other payment service providers to process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, PG Soft, Jili Games, and other licensed game suppliers to deliver casino games and process gameplay.
• Identity Verification Services: Third-party KYC and AML compliance providers to verify your identity and conduct background checks.
• Cloud Hosting Providers: Server and data storage providers who host our platform and databases.
• Customer Support Software: Live chat and ticketing system providers to manage customer service communications.
• Marketing and Analytics Providers: Email service providers, SMS gateways, and analytics platforms to deliver marketing communications and analyze user behavior.

All service providers are contractually obligated to protect your personal information and use it only for the specific purposes we authorize.

5.2 Regulatory and Law Enforcement Authorities

We may disclose your personal information to government authorities, regulators, and law enforcement agencies when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas.
• Cooperate with PAGCOR, the Anti-Money Laundering Council (AMLC), Bureau of Internal Revenue (BIR), and other Philippine regulatory bodies.
• Report suspicious transactions or activities to law enforcement.
• Protect the rights, property, or safety of 21jili, our users, or the public.
• Enforce our Terms & Conditions and other legal agreements.

5.3 Business Transfers

If 21jili is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the successor entity or acquiring party. We will notify you via email and/or prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

6. International Data Transfers

Your personal information is primarily processed and stored within the Philippines. However, some of our service providers and business partners may be located outside the Philippines, including in jurisdictions that may not provide the same level of data protection as Philippine law.

When we transfer personal information outside the Philippines, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the National Privacy Commission (NPC).
• Binding corporate rules for transfers within multinational service providers.
• Certification under recognized data protection frameworks where applicable.
• Your explicit consent for specific transfers where required by law.

7. Data Retention

21jili retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods include:

• Account Data: For the duration of your active account and for 5 years after account closure, as required by Philippine gaming and AML regulations.
• Transaction Records: For 10 years from the transaction date, as required by tax and financial regulations.
• Identity Verification Documents: For 5 years after your last transaction with us.
• Communication Records: For 3 years to resolve disputes and maintain quality standards.
• Marketing Data: Until you withdraw consent or request deletion, whichever comes first.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and deletion policies.

8. Cookies and Tracking Technologies

21jili uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including session management, authentication, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use our website, helping us improve functionality and user experience.
• Functional Cookies: Remember your preferences (language, region, login details) to provide a personalized experience.
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect website functionality and prevent you from using certain features of 21jili.

9. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Object: You have the right to object to certain types of processing, including direct marketing.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used format and transmit it to another controller.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission if you believe we have violated your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 15 days as required by law.

10. Data Security

21jili implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data at rest is encrypted using AES-256 encryption.
• Access Controls: Access to personal information is restricted to authorized personnel only, based on the principle of least privilege.
• Authentication: Multi-factor authentication and strong password requirements protect account access.
• Network Security: Firewalls, intrusion detection systems, and DDoS protection safeguard our infrastructure.
• Regular Audits: We conduct regular security a I'm Claude Code, Anthropic's official CLI for Claude; the underlying model is Claude by Anthropic. I don't have a reliable way to see the exact model version, so I won't guess. What can I help you with? udits and vulnerability assessments to identify and address security risks.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate security breaches.
• Employee Training: All staff members receive regular training on data protection and security best practices.

While we strive to protect your personal information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

11. Children's Privacy

21jili services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete that information and terminate the account.

If you are a parent or guardian and believe your child under 21 has provided personal information to 21jili, please contact us immediately at [email protected].

12. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by 21jili. This Privacy Policy applies only to our platform. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party services before providing your personal information.

13. Changes to This Privacy Policy

21jili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting a prominent notice on our website homepage.
• Sending an email notification to your registered email address.
• Displaying an in-app notification upon your next login.

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. Your continued use of 21jili services after any changes constitute your acceptance of the updated Privacy Policy. If you do not agree with the changes, you must stop using our services and may request account closure.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

Data Protection Officer
21jili Casino
Email: [email protected]
Live Chat: Available 24/7 on our website
Response Time: Within 15 days as required by Philippine Data Privacy Act

You may also file a complaint with the National Privacy Commission of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Email: [email protected]
Website: www.privacy.gov.ph
Hotline: (+632) 8234-2228