Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 21jili Casino ("21jili", "we", "us", "our"), operated under the laws of the Republic of the Philippines. By accessing, registering an account with, or using any service provided by 21jili, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must immediately cease using our services and refrain from registering an account. Continued use of the 21jili platform constitutes your unconditional acceptance of these Terms, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

2. Eligibility and Account Registration

2.1 Age and Jurisdiction Requirements

To register and use 21jili services, you must meet the following eligibility criteria:

• You must be at least 21 years of age or the minimum legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of the Philippines or a jurisdiction where online gambling is legal and not prohibited by local law.
• You must not be prohibited by any law from participating in online gambling activities.
• You are not currently self-excluded from gambling services through PAGCOR or any other regulatory body.
• You are acting on your own behalf and not on behalf of any third party.

21jili reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation may result in account suspension or closure and forfeiture of funds.

2.2 Account Registration

Each Player is permitted to register and maintain only one (1) account with 21jili. Multiple accounts, duplicate accounts, or accounts opened using false information are strictly prohibited. If we detect multiple accounts registered by the same person, we reserve the right to close all such accounts, void any winnings, and forfeit account balances.

During registration, you must provide accurate, complete, and up-to-date information including your full legal name, date of birth, residential address, email address, and phone number. You are responsible for maintaining the accuracy of this information and updating it promptly if changes occur.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials (username and password). You must not share your account credentials with any third party. Any activity conducted through your account will be deemed to have been authorized by you. You agree to notify 21jili immediately if you suspect unauthorized access to your account.

3. Deposits, Withdrawals, and Financial Transactions

3.1 Deposits

21jili accepts deposits via GCash, Maya (formerly PayMaya), bank transfer, and other payment methods as displayed on our platform. The minimum deposit amount is ₱100 Philippine Pesos, and maximum deposit limits may apply depending on your account status and payment method.

All deposits are processed in Philippine Pesos (PHP). Deposits made via e-wallets (GCash, Maya) are typically credited to your 21jili account instantly. Bank transfers may take 1-3 business days to process. You are responsible for any transaction fees charged by your payment provider.

21jili does not accept deposits from third-party accounts. The payment method used must be registered in your own name. Deposits from joint accounts, corporate accounts, or third-party sources will be rejected and returned.

3.2 Withdrawals

You may request a withdrawal of your account balance at any time, subject to the following conditions:

• You have completed all applicable identity verification and Know Your Customer (KYC) procedures.
• The withdrawal amount does not exceed any applicable daily, weekly, or monthly withdrawal limits.
• All wagering requirements on bonuses have been met, or you have opted to forfeit the bonus.
• There is no pending investigation or dispute related to your account.

Withdrawal requests are typically processed within 24 hours. GCash and Maya withdrawals are usually completed within 15 minutes of approval. Bank transfer withdrawals may take 1-3 business days depending on your bank's processing time.

21jili reserves the right to request additional documentation before processing a withdrawal, including but not limited to government-issued identification, proof of address, and proof of payment method ownership. Failure to provide requested documents may result in withdrawal delays or account suspension.

3.3 Anti-Money Laundering (AML) Compliance

21jili is committed to preventing money laundering and terrorist financing. We comply with all applicable AML regulations in the Philippines. You agree that funds deposited into your 21jili account are not derived from illegal or fraudulent activities. We reserve the right to report suspicious transactions to relevant authorities, including the Anti-Money Laundering Council (AMLC) of the Philippines.

4. Bonuses and Promotions

4.1 Bonus Terms

21jili offers various bonuses and promotions including welcome bonuses, deposit bonuses, free spins, cashback offers, and VIP rewards. All bonuses are subject to specific terms and conditions, including wagering requirements, maximum bet limits, game restrictions, and expiration dates, which are detailed in the specific promotion terms.

Bonuses are intended for recreational players only. Any attempt to abuse or exploit bonus offers, including but not limited to creating multiple accounts, collusion, or using automated betting systems, will result in the forfeiture of the bonus, cancellation of associated winnings, and account closure.

4.2 Wagering Requirements

Unless otherwise stated, all bonus funds are subject to wagering requirements before they can be withdrawn. Wagering requirements specify the number of times you must wager the bonus amount (and sometimes the deposit amount) before the bonus becomes eligible for withdrawal. For example, a ₱1,000 bonus with a 30x wagering requirement means you must place bets totaling ₱30,000 before you can withdraw the bonus or any winnings derived from it.

Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games like blackjack and roulette may contribute a lower percentage or not at all. Specific contribution rates are detailed in each promotion's terms.

4.3 Bonus Forfeiture

You may forfeit an active bonus at any time by contacting customer support. Forfeiting a bonus will result in the removal of the bonus balance and any winnings derived from the bonus. Your deposited funds (if applicable) will remain in your account.

5. Gameplay Rules and Fair Gaming

5.1 Game Integrity

All games offered by 21jili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our games are regularly audited by independent testing agencies to verify compliance with industry standards. Return to Player (RTP) percentages are published for all games and represent the theoretical long-term payout rate.

5.2 Prohibited Activities

The following activities are strictly prohibited and may result in immediate account closure, confiscation of funds, and legal action:

• Using automated betting software, bots, or any form of artificial intelligence to place bets.
• Colluding with other players to gain an unfair advantage.
• Exploiting software errors, glitches, or bugs for financial gain.
• Engaging in fraudulent activity, including but not limited to chargeback fraud or use of stolen payment methods.
• Using VPNs, proxies, or other tools to disguise your location or access restricted games.
• Placing bets in patterns consistent with arbitrage or advantage play that violates the spirit of recreational gaming.

5.3 Game Malfunctions

In the event of a game malfunction, including software errors, incorrect display of results, or technical failures, all affected bets and payouts will be void. 21jili will investigate the malfunction and resolve the issue in accordance with our internal procedures and regulatory requirements. Affected players will be notified of the resolution, and account balances will be adjusted accordingly.

6. Responsible Gaming and Self-Exclusion

6.1 Commitment to Responsible Gaming

21jili is committed to promoting responsible gaming and preventing gambling-related harm. We provide tools and resources to help you maintain control over your gambling activities, including deposit limits, session time limits, loss limits, and cooling-off periods.

6.2 Self-Exclusion

If you feel that your gambling is becoming problematic, you may self-exclude from 21jili for a period of your choosing (minimum 6 months) or permanently. During the self-exclusion period, you will not be able to access your account, deposit funds, or play any games. Self-exclusion is irreversible during the chosen period.

To self-exclude, please contact our customer support team. For additional help, you may also contact the National Center for Mental Health at 0917-899-USAP (8727) or visit PAGCOR's responsible gaming resources.

7. Intellectual Property

All content on the 21jili platform, including but not limited to software, graphics, logos, text, images, and game designs, is the property of 21jili or its licensors and is protected by Philippine and international copyright, trademark, and intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any content on our platform without express written permission.

8. Limitation of Liability

To the fullest extent permitted by Philippine law, 21jili shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, loss of data, or loss of goodwill. Our total liability to you for any claim arising from your use of 21jili services shall not exceed the amount of funds in your account balance at the time of the claim.

21jili is not liable for losses caused by events beyond our reasonable control, including but not limited to internet outages, server failures, cyberattacks, natural disasters, or acts of government.

9. Dispute Resolution and Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or related to these Terms or your use of 21jili services shall be resolved through good-faith negotiation between the parties. If negotiation fails, the dispute shall be submitted to binding arbitration in accordance with Philippine arbitration law, or to the appropriate courts of the Philippines.

Before pursuing any formal dispute resolution, you agree to contact 21jili customer support to attempt an informal resolution. Most disputes can be resolved quickly and amicably through this process.

10. Account Closure and Termination

21jili reserves the right to suspend or terminate your account at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or pose a risk to the integrity of our platform. Upon termination, any outstanding bonus balances will be forfeited, and your remaining deposited funds (if any) will be returned to you, subject to verification and compliance with applicable law.

You may close your account at any time by contacting customer support. Upon account closure, you must withdraw any remaining balance. Accounts with zero balance and no activity for 12 consecutive months may be considered dormant and subject to an administrative fee of ₱100 per month until reactivated or until the balance reaches zero.

11. Privacy and Data Protection

Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy and the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). By using 21jili services, you consent to our collection and use of your personal information as described in our Privacy Policy.

12. Changes to Terms

21jili reserves the right to amend, modify, or update these Terms at any time. Changes will be effective immediately upon posting on our website. We will notify you of significant changes via email or account notification. Your continued use of 21jili services after any changes constitutes your acceptance of the revised Terms.

13. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or any aspect of our service, please contact us:

Email: [email protected]
Live Chat: Available 24/7 through your account dashboard
Messenger & Viber: Available 8AM – 11PM PHT